I like to get my Verizon phone bill in paper format. Besides the fact that I’m less likely to view it on-line and pay it given the way I manage my bills, I’ve never found their e-mail notices to be accurate, timely, or effective.
But what bugs me here is that they tricked me. The site changes often enough that I generally just “go with the flow” when paying my bill on-line. This time I when I clicked “Submit” to pay my bill a pop-up came up (probably DHTML type, not a browser pop-up). I said “yes I accept” thinking it was the confirmation of my payment request.
NOPE! It was me accepting that I was requesting paperless billing. That is just crap. To make it worst, after saying “thanks for saving us money by going paper free,” it returned my to the same payment form and I had to click “Submit” again to process my payment.
It was a total trick. They didn’t even alter the workflow in the trick, they simply intercepted my click. Just like a virus, Trojan, phisher would. Very lame. I’m half tempted to call up and ask for my paper bill turned back on. Of course, I’m sure that will imply a monthly charge.
[tags]verizon, bad+ui[/tags]